Terms & Conditions

TPS Promotions & Incentives (“TPS”) is the exclusive on-line provider of Investors Group Financial Services(IG) branded merchandise (the “e-Store”).

By using the e-Store you consent to TPS’s gathering of limited information in accordance with the terms laid out in our Privacy Policy. Please notify TPS at privacy@tpscan.com if you no longer wish to receive emails from TPS regarding the e-Store.

For enquiries related to any order, returns or exchanges, please contact TPS Customer Care at: igwealth@tpscan.com or 1–877-387-7226 ext. 6410. Our hours of operation are Monday through Friday, 8:30 am – 6:00pm EST.

Gift Card Terms & Conditions

By using your IG gift card (a “Gift Card”) you agree to the terms and conditions set out below which govern the use of the Gift Card by you or anyone else who holds or uses it.

Gift Card Purchases:

Gift Cards are issued and supplied by 2390319 Ontario Limited (“TPS P&I”), with a registered address at 351 Steelcase Road West, Unit 1, Markham, Ontario L3R 4H9. Gift Cards may be redeemed only the items offered for sale on promostore.ig.ca (the “website”). Gift Cards cannot be used to purchase additional Gift Cards or to make purchases with, or payments to, promostore.ig.ca IG or any other IG-affiliated company. Gift Cards have no cash value. Unless otherwise required by law or permitted by this agreement, any amount on your Gift Card is non-refundable and may not be redeemed for cash.

Value on Gift Card in Canadian Dollars:

Gift Cards are issued in fixed denominations. Value cannot be added to your Gift Card at any time. All Gift Cards are issued exclusively in Canadian dollars for redemption exclusively on the website. Gift Cards do not automatically guarantee the purchase of any item on the website.

Fees and Expiration of Gift Card Balances:

There are no fees for the issuance, activation, or use of your Gift Card. The Gift Card has no expiration date.

Account Balances:

Gift Card holders will not receive statements of itemized transactions or account balances. Gift Card holders can confirm the balance on a Gift Card by calling customer care at 1-877-387-7226 ext. 6410 or by emailing igwealth@tpscan.com. Cards are not for resale.

Billing Errors, Corrections:

We reserve the right to correct the balance of your Gift Card if we believe that a clerical, billing or accounting error has occurred.